Valpadana Services
Valpadana Warranty System
Our main mission is to safeguard the satisfaction of our customers who, for us at Valpadana, are considered an asset of primary and fundamental importance. Thus Valpadana needs to know, care for and assist all the products it sells throughout the world. This is done through backup services featuring innovative and pioneering technologies able to make the machines more profitable and achieve full customer satisfaction.
Along with the Valpadana Parts On-Line service, the “Valpadana Warranty System” is a rapid, professional and fundamental part of the assistance service that our Sales Network provides for the end customer.
Thanks to this system, all Dealers are able to handle assistance either covered or not covered by the warranty via the web, by transmitting the claims straight to Valpadana in real time. Moreover, they can regularly monitor the progress report of the claim, know the final decision and relative warranty recognition.
All this to cut the red tape and provide unfailing backup for the Dealer as he fulfils his obligations with the final customers.
But our unbeatable strong point is most certainly the combination of these innovative methods and the comprehensive training our dealers’ technicians receive. The skill these mechanics acquire through training is the peculiar feature of Valpadana’s Assistance Service.